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How Ecofor Consulting kept projects on track during the Air Canada strike

When the Air Canada flight attendants strike grounded flights across Canada in August 2025, thousands of travellers were left scrambling. Corporate Traveller Canada acted fast, rebooking and rerouting clients in real time to keep business moving.

In just six days, our teams assisted 10,000+ travellers, handled 7,000+ tickets, and fielded more than 2,500 after-hours calls and emails. With proactive monitoring, live updates, and dedicated Travel Managers on standby, we kept our clients supported while airlines stood still.

For Ecofor Consulting, a natural and cultural resource firm with teams working across Canada, that rapid response meant their projects stayed on track.

Key results:

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Zero missed site deployments

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100% project continuity

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24/7 traveller support

Contents

The challenge

Disrupted plans and uncertain timelines

Ecofor’s operations rely on tight coordination across subcontractors, vendors, and project sites. When the strike began, those plans were instantly thrown into question.

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Uncertainty was the biggest impact. With scheduled work in place, the strike affected our ability to plan with assurance that subcontractors, third-party vendors, equipment, accommodations, and travel could carry forward. It also impacted our ability to fulfill our commitment to clients who had invested resources, planning, and coordination on their end to proceed after we completed our portion of the project.
—Melissa Lungal, Project Coordinator, Ecofor Consulting B.C. Ltd.

Without support, Ecofor risked delayed projects, missed deadlines, and strained client relationships. Internal schedules would have been disrupted, putting pressure on leadership to maintain commitments to both staff and customers.

Our approach

Proactive guidance and steady support

Corporate Traveller stepped in early with advance alerts, rapid updates, and clear communication. Their dedicated Travel Manager, Dan, guided the Ecofor team through every option available, helping them make confident decisions in real time.

"When major disruptions happen, like the recent AC Pilot strike, I always focus on staying proactive rather than reactive,” said Dan Isaac, Travel Manager at Corporate Traveller. 

For me, it starts with putting myself in my customer’s shoes and anticipating their needs before the problems even surface. With Ecofor, I understood how important it was for them to have their full crew arrive on site and still make it home on time once the job was done. That perspective guided every decision I made. I closely monitored which flights, aircraft, and routings were likely to be affected and began working on alternatives right away. Thankfully, we had them on AC Express flights which were not expected to be affected by the pilot strike.
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"I remember Dan spending a considerable amount of time talking me through the process, the options, and the impact, and deepening my understanding of what was really going on, peeking behind the curtain of what was readily available in the media about the situation,” Melissa said. “I appreciated his time because it gave me the tools necessary to adequately support the team."

"Communication is everything in times like that,” Dan added. “I made sure to reach out to Ecofor early and provide them with multiple contingency options, Plan B, Plan C, and even a Plan D, so they always knew we had them supported."

At the end of the day, it’s really about doing what’s best for our customers and keeping in contact with the travel bookers. If I can ease their stress, keep them informed, and help their plans stay on track despite the chaos, then I’ve done my job. In my opinion, that’s the reason why our partnerships matter; we try to lead with foresight, empathy, and stay calm under pressure.

By handling rebookings directly and providing steady communication throughout, Corporate Traveller helped reduce uncertainty and keep Ecofor’s projects on schedule.

The impact

Steady progress through disruption

Even as the strike continued, Ecofor was able to move forward. Corporate Traveller’s quick response and hands-on service reduced stress, saved time, and helped the team focus on what mattered most, their work and their clients.

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Corporate Traveller reduced the level of uncertainty, which goes a long way toward the quality of the workday and well-being, knowing that we had a strong team with CT on our side to assist us.
—Melissa Lungal, Project Coordinator, Ecofor Consulting B.C. Ltd.

That reliability helped Ecofor deliver on commitments without major disruption.

Put simply, Melissa adds, “Your attentiveness and proactive approach allowed us to maintain progress, milestones, and deadlines with our clients.

Ecofor’s experience highlights what reliable partnership looks like when it matters most. When travel plans fall apart, Corporate Traveller brings calm, clarity, and continuity, helping businesses stay focused on what’s ahead, not what’s been disrupted.

Ready to get that same level of confidence?

 

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