How Alpha Technologies Ltd*. cut business travel booking time from days to hours with dedicated support
When you're managing business travel for Canadian employees, every hour counts. For Susan Miller at ATL* – a leading power solutions provider based in Burnaby, BC – those hours were adding up to real costs and mounting frustration.
That was before Corporate Traveller stepped in 10 years ago and significantly improved travel response times and support for the ATL team.
When slow service starts costing you
When Susan stepped into her role, the travel company that was being used provided very slow response times and didn’t offer much in the way of choice for a traveller. Options were limited, and hours were being wasted.
Waiting for hours to have a trip request email answered ends up costing the company money," Susan notes. "Airfares can go up quickly and waiting days to book is costly to any company. As well, many of our travellers know what flight they want, and response time delays sometimes resulted in preferred flights being unavailable.
Hours instead of days
Everything changed when Alpha Technologies Ltd. partnered with Corporate Traveller over 10 years ago. Susan had already experienced the difference Corporate Traveller could make, having worked with them for three years at her previous company. So, when she joined Alpha, she knew the transformation would be immediate and measurable.
"From the first point of contact to the trip being booked is incredible. With Corporate Traveller, a complete booking can be measured in hours in most cases, not days," Susan shares.
But speed was just the beginning. With Lillian Johnston as their dedicated travel manager, ATL gained something even more valuable: expertise and confidence.
Besides response time, the depth of knowledge that Lillian and the whole team provide when booking travel is impressive," Susan explains. "After I've booked any trip, I'm confident the best options were offered to the traveller, and they were able to pick the travel that best worked for their schedule.
The partnership also delivered tangible financial benefits.
Because Lillian and her team are so knowledgeable, we have saved money over the years. In particular, I appreciate the monthly reports that Jane sends that highlight our savings. I share those with our VPs at ATL, and they appreciate that as well.
Crisis management at its best
Ten years of reliable service built trust. But it was a recent crisis that truly showcased the partnership's value.
Seven ATL team members were heading home from Fort Myers, Florida to Toronto. Ten minutes before boarding, the airline cancelled their flight.
Susan called Lillian. But here's the thing – Lillian was already on it.
I called Lillian, and she was already on it, trying to find alternate travel for everyone," Susan recalls. "One person absolutely had to be home that night, the other 6 were able to wait until the next day. Against all odds, Lillian booked travel so one traveller could make it home in time. She also grabbed seats on the early flight the next day, before the airline had even protected any of our travellers.
The team's response? Gratitude that said it all.
I phoned one of them to advise and they were all so grateful to Lillian. One traveller put his phone on speaker, and they all yelled a huge thank you.
A partnership built on reliability
For ATL, Corporate Traveller became more than just faster booking times and cost savings. The partnership delivered something essential for any growing company: the confidence that comes from having experts who understand your business and are ready to solve problems before they become crises.
When asked about the improvement Corporate Traveller brought to ATL's travel program, Susan's response captures it perfectly:
The improvement is immeasurable.
Ready to transform your business travel from costly delays to confident efficiency? Let's chat about how Corporate Traveller's dedicated support can give you the same peace of mind that Alpha Technologies has enjoyed for 10 years.
*This testimonial reflects travel management improvements specific to Alpha Technologies Ltd. A company based in Canada (now part of EnerSys group of companies and does not represent EnerSys’ global travel program, procurement policies, or preferences. It pertains solely to the experience of this individual business unit.
Ready to transform your business travel from costly delays to confident efficiency?
Let's chat about how Corporate Traveller's dedicated support can give you the same peace of mind that Alpha Technologies, an EnerSys company, has enjoyed for 10 years.
