The ease of onboarding: what business travel setup should feel like
Rolling out a corporate travel platform. Updating policies. Expanding your business travel program. Even switching travel providers.
Whatever the change, an effective onboarding and successful change management process can make or break the experience.
At Corporate Traveller, we deliver a clear, confident onboarding process that helps you get set up fast, without disrupting your business. Our clients are often surprised by how smooth it actually is, how quickly their teams adapt, and how little lift is required internally.
Because we don’t just hand you a travel management platform. We help you implement it with dedicated support, smart planning, and a proactive change management strategy that’s built for real teams.
What slows down travel program change?
Even when companies know it’s time to improve their travel management, internal resistance gets in the way. Common blockers include:
- “We don’t have the time to onboard right now.”
- “It’s going to be too complicated for our team.”
- “We’ve got too many travellers to train.”
- “Our travel policy is outdated and messy.”
The truth? These fears often overestimate the complexity and underestimate how far a well-managed onboarding process can go.
This was the most pleasant onboarding I've ever experienced. The Corporate Traveller team was proactive with every detail, incredibly knowledgeable about our policy and platform needs, and answered every question in a timely fashion. They hit all promised deadlines and were incredibly friendly and supportive in doing so. Thank you, Corporate Traveller!
— Tess Mullet, People and Culture Manager | Social Pinpoint
Onboarding done differently
Whether you're launching Melon, updating internal policies, or centralizing your travel program, we make onboarding feel easy.
Here’s what you can expect:
- A dedicated Onboarding Success Manager (OSM)
One contact, one plan. Your OSM handles the full rollout and answers every question. - Two flexible tracks
Go fast with Melon Recommended, or go deep with Melon Your Way. Either way, you get structured support and smart setup options. - Minimal lift for your team
We handle the technical setup, profile uploads, platform configuration, and training resources, so you don’t burn internal capacity. - Clear communication at every step
With onboarding decks, visual timelines, and meeting recaps, everyone knows what’s next and why. - Hypercare after go-live
Our 30–60 day post-onboarding support period ensures adoption sticks and questions are handled fast.
Great customer service and a knowledgeable staff. They always will put in the extra effort to make sure everything is in order.
— National Construction Council Canada
Make onboarding easy with this checklist
Rolling out a new travel program shouldn't feel overwhelming. Our Client onboarding checklist lays out exactly what to expect from your kickoff meeting to our Hypercare support, so you know every step of the journey.
What’s inside:
- Pick your onboarding style: Fast-track with Melon Recommended or go deeper with Melon Your Way
- Set up for success: Platform configuration, profile uploads, and training made simple
- Enter Hypercare: 30–60 days of hands-on support to ensure smooth adoption
- Transition with confidence: Dedicated Customer Success support, ready for go-live
Supporting your internal change management process
Onboarding isn’t just about launching a tool. It’s about helping people adapt to change.
We work closely with you to make sure your rollout fits into your company culture and works well for your whole team from travel bookers to finance leads. That includes:
- Updating or consolidating your corporate travel policy
- Creating approval workflows and user access levels
- Training travel bookers and frequent travellers
- Managing teams with different travel needs
- Clarifying payment rules, processes, and restrictions
We also provide templates, guides, and resources to support your internal communications and rollout.
Received outstanding customer service provided by the Corporate Traveller team especially Whitney with the onboarding. Communication was clear, timely, and professional throughout the onboarding process. I felt supported and confident in the travel arrangements.
— Les Femmes Michif Otipemisiwak
Your change, your way: two onboarding options
Every business has different needs—and your process should reflect that. We offer two pathways designed to match your structure, pace, and internal complexity.
Whether you need something quick and simple or a more custom setup, we’ve got you covered.
Overall, I was very satisfied with the onboarding experience. The team was extremely helpful, providing clear walkthroughs and ensuring all of our questions were answered. They were also quick to accommodate any requests we had, which made the entire process smooth and efficient.
— Golf Canada
Beyond onboarding: what makes the experience stick
We don’t just walk you to the finish line – we stay with you until your team is confident and running smoothly.
Our Hyper Care support period ensures:
- All users are adopting the platform correctly
- Final platform configurations are complete
- Any issues or concerns are resolved quickly
- Your travel program launches without disruption
This is where most travel management companies stop. It’s where we double down.
And it shows. Our clients have rated us 4.9/5 for onboarding experience.
Real onboarding questions from real clients
We’ve gathered the most common onboarding questions across hundreds of client calls. Here’s what teams usually want to know, and how we make it easy:
- Can we set different travel policies for different groups?
Yes. If your sales and service teams travel differently, we’ll help you tailor policies by role, department, or region. This level of configuration is part of the Melon Your Way onboarding track, which gives you deeper setup control. - What do we need to provide before we start?
Just the essentials: your company logo, a completed traveller profile template, your preferred payment method, and any contracted rates or required integrations (e.g. SSO or HR Feeds). Both onboarding tracks start here: Melon Recommended if you want speed, Melon Your Way if you need custom features. - How do I manage other people’s travel?
Through Melon’s permissions and profile settings, it’s simple to book on behalf of others. Whether you’re a travel coordinator handling bookings for executives or teams, we’ll show you exactly how to manage roles and preferences. We cover this in detail during onboarding training. This is especially helpful for EA-heavy teams using Melon Recommended. - Can we keep our existing approval workflows?
Yes. We help map your existing approval structure directly into the platform, no need to reinvent the wheel. If your workflows are complex or span multiple departments, Melon Your Way gives you the space to get it exactly right.
We can't say enough good things about our onboarding experience with Corporate Traveller; the team's extensive product knowledge is truly incredible. What sets this them team apart is their knowledge on their product line. We felt the expertise of each team member making our experience seamless and memorable. Highly recommended.
– CMC Electronics | Dina Di Giovanni, Executive Assisitant & Travel Manager
Ready for easier onboarding?
Whether you’re revamping your business travel setup or evaluating a new TMC, onboarding should never be the roadblock.
With Corporate Traveller, you get a seamless process, supported by real humans, with real experience, so you can roll out change with clarity, speed, and confidence.
Let’s talk about what your onboarding could look like.
