Soho House Customer Story

How Soho House streamlined travel coordination with a team that books up to 60 flights a week

For Morgan Jones, travel management wasn't in the original job description. But when the Head of Support Office Services at Soho House received a travel request form on day one, that changed quickly. Now it's 90% of her role.

Managing global travel for one of the world's most iconic members' club brands means coordinating between 20 to 60 flights weekly, plus 20 to 150 UK trains, and countless hotel bookings. All whilst keeping costs down and communication crystal clear.

Here's how a nearly eight-year partnership with the Corporate Traveller brand: Stage and Screen transformed daily travel madness into a smooth, stress-free operation.

Industry: Hospitality & Private Members' Clubs | Headquarters: London, UK | Partner since: 2018

TL;DR

90% of Morgan's role is travel management coordinating 20-60 flights weekly, 20-150 UK trains, and hotel bookings for Soho House's global operations
200 emails a day with the same dedicated team for nearly eight years means consistent, reliable service regardless of volume
Proactive cost savings on every quote with transparent alternatives and weekly reporting
Stress-free operations and 24/7 emergency support turn an overwhelming workload into a partnership that significantly reduces pressure

About Soho House

Soho House is a global collection of private members' clubs and restaurants, with houses spanning cities across the globe. From London to Los Angeles, Mumbai to Miami, the brand creates spaces where creative thinkers can connect, work, and unwind. With so many locations worldwide, Soho House requires constant movement. Head office employees travel to sites for openings and visits, whilst staff at individual houses travel between locations regularly. The result is a high volume of complex, timesensitive bookings that need expert coordination.

The challenge: Travel wasn't in the job description (but it became 90% of the role)

Morgan Jones, Head of Support Office Services at Soho House, didn't apply to Soho House expecting to manage corporate travel. In fact, it wasn't mentioned once during the hiring process.

When I joined, there wasn't anything about travel on the job spec, Morgan explained. But pretty much straight away I was given a travel request form with someone's trip request, and that was that. The rest is history.

Fast forward, and travel now accounts for around 90% of Morgan's role. The volume is serious: between 20 and 60 flights per week, plus 20 to 150 UK train bookings, not to mention hotels. All of it needs to be booked on behalf of travellers who only get involved when they receive their itinerary. The challenge? Keeping costs low, communication clear, and the entire process stressfree. For both Morgan and the travellers.

The solution: A travel team that's basically part of the office

Soho House has been working with Stage and Screen for nearly eight years. But this isn't your typical vendor relationship.

"The guys that I work with at Stage and Screen are basically part of my team, the way I see it really," said Morgan. "We work together very closely on a daily basis."

How closely? Try 200 emails a day.

They're the first people that I talk to in the office, Morgan shared. I'll have come in from the day before, there'll maybe be another 13 new travel requests overnight in the inbox, so I'll immediately start sending those over to the team. We'll be speaking all through the day and in the evening sometimes.

The partnership centres around consistent, dedicated support from the same core team. That consistency matters. Having the same team for several years builds trust, efficiency, and a partnership that genuinely works.

How Corporate Traveller Stage and Screen delivered

Daily operational support

Morgan sends overnight travel requests first thing in the morning. The team responds immediately, handles changes throughout the day, and stays available into the evening when needed. Whether it's 20 flights or 60 in a single week, the response time stays the same.
Cost control solutions

Every quote comes with alternatives. Different dates, different times, different airlines. The team knows Morgan tracks costs in a live spreadsheet reviewed by finance and the C-suite, so they proactively search for savings on every single booking.

They'll always be very transparent with the higher costs. If that's the original quote that we've asked for, they'll always send an alternative and another option. Perhaps a day either side of the dates that we've requested, maybe a different time throughout the day. I know that they're always looking for the best available fare.

The key benefits

Same-day responsiveness

Same-day responsiveness across 200+ daily emails with zero delays, regardless of booking volume
24/7 emergency support

24/7 emergency support for stranded travellers during flight disruptions
Proactive cost alternatives

Proactive cost alternatives on every quote with full price transparency
Weekly strategic reporting

Weekly strategic reporting on realised and missed savings sent directly to leadership
Hybrid booking approach

Hybrid booking approach combining the Melon platform efficiency with expert human support for complex requests
Eight years of consistency

Eight years of consistency with the same dedicated team

The results: A partnership that feels like partnership

The workload became manageable

Travel accounts for 90% of Morgan's role. Without a reliable team handling the actual bookings, changes, and emergencies, the job would be impossible.

"The travel team make what I have to do with travel bookings my end stress-free and
enjoyable really, because their expertise, their knowledge and who they are, their personalities," said Morgan.

Travellers get looked after, even in emergencies

When someone's stuck in a blizzard at the airport or facing a flight cancellation, Morgan doesn't panic. "I'll very often just reply back saying, call the out of hours team, and I know that they'll be looked after."

That peace of mind extends to every traveller. They receive clear itineraries, know exactly where to go, and have support when things go wrong.

Finance gets the visibility they need

Weekly reports on realised and missed savings go straight to leadership. The live travel log stays current. Decision-makers can see exactly where money's being spent and where it's being saved.

A relationship that keeps getting stronger

"The relationship has just grown over the years because of the support and ease of relationship," said Morgan.

Nearly eight years. Same core team. No drop in service quality, no matter how much the volume fluctuates. That's the definition of a partnership that works.

In their words

I feel like the Stage and Screen team are actually an extension of my team at the office because I deal with them more than other people in the office.

Morgan, Head of Support Office Services @ Soho House

Ready for a travel team that feels like YOUR team?

Whether you're managing 60 flights a week or six, Stage and Screen delivers the expertise, consistency, and genuine care that turns travel headaches into smooth operations.