Meet the team behind the team


Wondering who’s behind your travel management team?


Get to know our leadership team, their wide-spread knowledge, experience, and love for travel.
They keep on the pulse of what SMEs need to get the most out of their business travel and budgets.

Corporate Traveller | Team Member | Donna Joines

Donna Joines

Head of Corporate Traveller UK
Started at Corporate Traveller: 2008

Donna’s passion for travel has driven her through operations, account management. Before taking on the General Manger role, she was previously the UK Head of Sales.
Corporate Traveller | Team Member | Jamal Madhloom

Jamal Madhloom

Head of Customer Experience
Started at Corporate Traveller: 2015

Jamal’s rich experience in regional sales and operations, lead to expertise in travel program optimisation. Jamal was previously the UK Head of Customer Success before moving to Customer Experience.
Corporate Traveller | Team Member | Gary James

Gary James

Head of Sales
Started at Corporate Traveller: 2012

Gary began his journey as a business development manager before quickly becoming team leader, followed by regional sales manager. He was appointed as UK Head of Sales in 2018.
Corporate Traveller | Team Member | Hannah Jarvis

Hannah Jarvis

Head of Customer Success
Started at Corporate Traveller: 2011

Truly a success story, Hannah started off as a travel consultant before joining the customer success team and worked through the ranks to Senior Manager before quickly landing the role of Head of Customer Success.
Corporate Traveller | Team Member | Holly Cairns

Holly Cairns

Product Owner - SME Corporate Technology
Started at Corporate Traveller: 2019

Holly has worked across a variety of operational senior leadership roles before taking on the Product Owner role to ensure innovation is at the forefront of technology for Corporate Traveller clients.
Corporate Traveller | Team Member | Kim Dermott

Kim Dermott

Regional Operations Manager
Started at Corporate Traveller: 2021

Kim’s long history with FCTG began in 2007 in the retail travel sector before moving into the business travel side. Kim was the Regional Operations Manager for FCBT UK until moving to Corporate Traveller.
Corporate Traveller | Team Member | Lindsay Bennett

Lindsay Bennett

Regional Operations Manager
Started at Corporate Traveller: 2011

Lindsay’s journey started in 2005 with FCM before moving over to Corporate Traveller in 2011. She moved through the ranks from Team Leader to Senior Manager before taking on Regional Operations Manager in 2022.
Corporate Traveller | Team Member | Andy Berwick

Andy Berwick

Regional Operations Manager
Started at Corporate Traveller: 2010

Andy began his career with FCTG as a Travel Manager on the retail side. In 2011, he took on the Account Manager role which lead to steady growth through the ranks before landing as Regional Operations Manager in 2023.

Want to learn more about Corporate Traveller and take your business travel to new heights?

Corporate Traveler | Meet the Team | History


We’re one of the largest travel retailers and corporate travel managers in the world. Learn more about Flight Centre Travel Group’s (FCTG) 40-year history, our values, and what stands us apart.


More info about FCTG

And we’re stronger than ever with our customers

Interested in a career you’ll love? Join a supportive, fun, and diverse team that encourages your love for travel!

Check out our openings