State of Market report front cover

Report: State of the Market 2020

We all know 2020 was a unique year. It brought uncertainty for a lot of us. In the midst of the pandemic, the business travel brands across Flight Centre Travel Group combined forces to create the State of the Market Report. We wanted to know where things stood and what we could try to foresee for the future. 

During six months in 2020, we surveyed nearly 2,500 business travel managers, bookers and travellers around the world to get their thoughts on business travel.

Report details include:

  • Global and regional sentiment on return to travel.
  • Expert analysis on if and when travel will return to pre-COVID levels.
  • Five key focus areas for business travel at companies worldwide.
  • What changes are coming to suppliers, policies and budgets.

Key stats

87% want travel back to help win new business

84% want travel back to manage existing customer relationships

62% want travel back for conferences and events

Get the definitive report on the state of business travel around the world. Download

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