London, UK, October 29, 2026 – Corporate Traveller, a leading business travel company serving small and mid-size enterprises (SMEs), today announced the launch of Mel, its new proprietary AI travel assistant that provides business travellers with fast, personalised answers informed by their individual preferences and company travel policies.
With Mel, Corporate Traveller is providing an added layer of real-time support that helps simplify the business travel experience for SMEs, where one employee is often responsible for managing travel while also balancing other responsibilities. By quickly bringing relevant information and options together, Mel gives travellers convenient access to answers when they need them.
Mel is built by Corporate Traveller and embedded throughout Melon, its all-in-one travel platform for booking, managing, and reporting on business travel. This launch marks another step forward in Melon’s evolution, reflecting Corporate Traveller’s commitment to combining intelligent technology with human expertise to deliver a more seamless, personalised customer experience.
“Trust is paramount in business travel. The stakes are too high to get the wrong answer,” said Trevor Brink, Global Chief Product Officer, Corporate Traveller. “Travellers want to feel reassured that they’re receiving accurate, up-to-date information to keep trips on track and avoid missing a flight, ending up in a high-risk area or incurring an unexpected expense.”
“That’s why we made the deliberate decision to build Mel ourselves, thoughtfully integrating our people’s expertise into how it handles real-world travel situations,” said Brink. “Day to day, that means support travellers can trust, less time spent chasing answers and more confidence in the guidance they receive.”
Key features of Mel include:
Personalised Answers – Mel provides tailored answers based on each traveller’s needs while aligning with company policies and business priorities. It draws on traveller profiles, company travel policies, travel history and programme information to deliver relevant guidance that helps travellers make more informed decisions with greater confidence. Mel operates within customer-defined controls and is guided by the approach Corporate Traveller’s consultants take when navigating common travel situations.
- For travellers, enhanced personalisation means quicker, clearer recommendations that account for their preferences and company travel policies. For businesses, it helps ensure those policies are applied consistently, regardless of how a question is phrased.
Real-Time Disruption Support – Given the unpredictable nature of corporate travel, Mel is designed to help travellers stay informed when disruptions occur. When a flight is delayed or cancelled, or airport conditions impact a trip, Mel provides timely information and recognises when additional assistance is needed, escalating the issue to a Corporate Traveller consultant for support.
- By combining the convenience of AI with trusted, high-touch human support, Corporate Traveller helps travellers manage unexpected changes with greater peace of mind. When a disruption requires hands-on assistance, a consultant can step in to manage the rebooking process and resolve the issue, reducing the time travellers spend navigating stressful situations.
Increased Efficiency – Mel automates routine administrative tasks traditionally handled by travel consultants, including answering common policy and itinerary questions. By handling these time-consuming requests, Mel frees consultants to focus on more complex situations that require human judgment and personalised support.
- At launch, Mel has demonstrated the ability to resolve nearly two-thirds of traveller questions without human involvement, saving customers an average of 65+ hours per week.
Seamless Integration – Travellers can also access Mel directly through Slack, extending its travel assistance beyond the Melon platform.
- This added convenience makes it easier for travelers to get the support they need within a tool they already use.
As the digital extension of our dedicated consultants, Mel is designed to work alongside our people, complementing their expertise,” added Brink. “When a trip is disrupted, Mel can provide an immediate update, while a consultant is readily available and prepared to step in with the high-touch support needed to ensure the business travel experience remains as smooth as possible.
Starting today, Mel is available to customers in the United States, Canada, and the UK, with plans to expand to additional markets. For more information, please visit Corporate Traveller.