What our customers wish they knew before joining Corporate Traveller 

"Free" isn't always cheaper 

A bold "no fees" headline sounds brilliant, right? Who doesn't love free? 

But when a travel provider waves booking fees, that cost often hasn't vanished. It's tucked somewhere else, in markups on fares, service charges, or a long list of extras that only appear once you're committed. Some fee schedules stretch to dozens of separate line items. Suddenly that "free" deal looks rather expensive. 

What our customers love is the value of clear, upfront pricing. With Corporate Traveller, you see what you're paying for and why. No mystery markups. No surprise charges hiding in the small print. Just transparency, plus the negotiating muscle to secure strong corporate rates. 

The lesson here is simple: compare the total cost, not the catchy headline. Add up every fee before you decide. Once you do, "no fees" rarely wins. 

Quick and easy onboarding 

Plenty of prospects put off switching because they imagine a long, painful onboarding. Months of meetings. Endless forms. Travellers left in limbo. It's a fair worry, and it stops a lot of businesses from making a move that would help them. 

The truth tends to relieve people. Onboarding is far quicker and smoother than they feared. With Corporate Traveller, getting fully set up typically takes around six days. Your team can start booking through the system, accessing corporate rates, and tapping into round-the-clock support. 

That speed matters. The sooner you're up and running, the sooner you start saving time and money. Many customers told us they wished they'd switched months earlier, simply because the change was so painless. 

Get a dedicated travel manager 

This is the part customers rave about most. Instead of bouncing between faceless call centres and repeating your details every single time, you get one dedicated travel manager who genuinely knows your business. 

They learn your preferences, your policies, and your budgets. They understand which traveller likes an aisle seat, which trips need flexible fares, and how your approvals work. Over time, they feel less like a supplier and more like a colleague who happens to be brilliant at travel. 

That relationship pays off in real ways: 

• Spots savings within your travel program 
• Keeps everyone compliant with your travel policy 
• Sorts disruptions or problems fast 

When a flight gets cancelled at midnight or a meeting moves last minute, you've got a trusted person ready to help, backed by 24/7 support. No starting from scratch. No explaining your business to a stranger.

The guys that I work with at Stage and Screen are basically part of my team, the way I see it really. We work together very closely on a daily basis. They're the first people that I talk to in the office, Morgan shared. I'll have come in from the day before, there'll maybe be another 13 new travel requests overnight in the inbox, so I'll immediately start sending those over to the team. We'll be speaking all through the day and in the evening sometimes. 

Morgan Jones, Head of Support Office Services at Soho House 

It's the difference between a transaction and a true partnership. And it's why so many of our customers stay for the long haul. 

Win your time back 

Booking travel yourself eats into your day more than you'd think. Searching for flights, comparing hotels, chasing approvals, fixing mistakes, reconciling expenses. It adds up fast, and it pulls your people away from the work that actually grows your business. 

UK SMEs spend, on average, well over an hour arranging a single trip when they go it alone. Multiply that across a busy team booking dozens of trips a month, and you're looking at days of lost productivity. That's a lot of hours nobody gets back. 

A managed travel programme changes the maths entirely. Modern booking tools like Melon, trim reservations down to minutes. Your dedicated travel manager handles the fiddly bits: rebookings, refunds, expense reconciliation, and the admin that quietly drains your week. 

Customers told us this was the benefit they underestimated most. They expected to save money. They didn't expect to reclaim so much time, freeing their teams to focus on what really matters: growing the business.