Comments by Charlene Leiss, Flight Centre Travel Group, Americas President:

“In the first half of FY26, Flight Centre Travel Group strengthened its position in the United States, with our corporate division delivering increased revenue in a dynamic and evolving market. Despite broader uncertainty across the business travel landscape, our priorities have remained clear – disciplined growth, purposeful innovation, and operational excellence.

“Across our flagship corporate brands, Corporate Traveler and FCM Travel, we continue to expand and deepen our national footprint. Corporate Traveler is seeing sustained engagement with our proprietary Melon platform, underscoring the strength of our intuitive digital offering. 

“At the same time, we are accelerating our expansion within specialist SME sectors including life sciences, finance, technology, sports, and entertainment – industries that value agility, expertise, and high-touch service, and that have been central to our recent momentum.

“At FCM, our focus on productive operations delivers measurable efficiency gains and an enhanced client experience while laying the foundation for global scalability. We are onboarding multinational clients, expanding our market share, and further solidifying our role as a differentiated alternative in the marketplace. 

“Our specialist offerings through FCM Meetings & Events and FCM Consulting are also seeing considerable growth, reflecting rising demand for integrated solutions that extend well beyond transactional services.

“Innovation remains central to our overall strategy as we blend advanced technology with expert human support. Our AI Strategy and Integration team is embedding intelligent solutions across multiple layers of internal workflows and client-facing platforms to streamline processes and unlock greater value. 

“The recent relaunch of ‘Sam’, our AI-powered virtual assistant within the FCM Platform, demonstrates our commitment to practical, customer-led innovation. Looking ahead, we will continue introducing new enhancements across both FCM and Corporate Traveler, guided by real customer insight and designed to deepen personalization and efficiency.

“We are also progressing our NDC capabilities, strengthening distribution infrastructure and expanding content access to remain aligned with the evolution of airline retailing. This deliberate and structured approach ensures our customers benefit from richer content, enhanced functionality, and a more seamless experience from search to service.

“As we enter the second half of the fiscal year, we will continue investing in the capabilities that define our next phase of growth, execute with discipline, and maintain an unwavering commitment to our customers. We remain confident in our ability to navigate market complexity while positioning the business for sustained, long-term success.”

Comments by Chris Galanty, Flight Centre Travel Group, Global Corporate CEO:

“The standout story is productivity. Transaction value per employee across our flagship brands, FCM Travel and Corporate Traveller, is up almost 20 per cent since the first half of FY24. 

“Our profit growth has comfortably exceeded our transaction value growth – clear evidence we're achieving genuine scale efficiencies.

“This isn't about working people harder. It's about working smarter through AI-enabled tools and streamlined processes that free our consultants to focus on complex, high-value client work.

“This allows us to automate the ordinary to deliver the extraordinary to our customers, who are the ultimate winners when it comes to our innovation and advancements across our corporate businesses, as we base many of our improvements on consultations with them as partners.

“The corporate travel industry is consolidating rapidly. New entrants are disrupting traditional models. Economics is shifting. This creates opportunity for well-positioned players – and we're capitalising on it with a robust pipeline of new accounts and strong retention.

“Asia has returned to profitability after prior-year losses. Our US SME business grew transaction values by 13 per cent. And we're winning significant contracted opportunities globally.

“We've launched AI tools that handle routine enquiries while our consultants focus on what they do best: solving complex travel challenges. This isn't AI replacing people. It's automating the ordinary to deliver the extraordinary.

“Our Melon and FCM platforms now integrate customer-facing and operational technologies, creating a seamless experience that combines the speed of automation with the personal touch clients demand.

“We're expanding into higher-margin services beyond flight and hotel bookings. FCM generated approximately 10 per cent of global revenue this half from meetings and events, payments, and consultancy – solving broader business problems for clients.

“We enter H2 with strong momentum, improving margins, and multiple growth levers. Industry consolidation is creating opportunities. Our productivity initiatives are gaining traction. 

“The corporate travel landscape is transforming rapidly. FLT's combination of scale, service culture, and technological capability means we're not just navigating – we’re leading.”