Meet the team behind the team

 

Wondering who’s behind your travel management team?

 

Get to know our leadership team, their wide-spread knowledge, experience, and love for travel.
They keep on the pulse of what SMEs need to get the most out of their business travel and budgets.

 
Bonnie

Bonnie Smith

Head of Corporate Traveller
Bonnie has held senior leadership roles across FCTG globally, including General Manager of both Corporate Traveller and FCM in South Africa. With over 25 years in the travel industry, she brings a wealth of experience across operations, technology, and customer service. In the UK, Bonnie is focused on leading the team to deliver exceptional value and service to our SME clients.
Jo

Jo Copestake

Head of Customer Growth and Retention
Jo has built her career in the travel industry, leading teams across customer success and engagement. She’s passionate about using smart tech to ensure easy travel experiences, while keeping people at the heart of everything. At Corporate Traveller, she focuses on strengthening relationships and driving customer growth.
Corporate Traveller | Team Member | Gary James

Gary James

Head of Sales
Started at Corporate Traveller: 2012

Gary began his journey as a business development manager before quickly becoming team leader, followed by regional sales manager. He was appointed as UK Head of Sales in 2018.
Corporate Traveller | Team Member | Hannah Jarvis

Hannah Jarvis

Head of Customer Success
Started at Corporate Traveller: 2011

Truly a success story, Hannah started off as a travel consultant before joining the customer success team and worked through the ranks to Senior Manager before quickly landing the role of Head of Customer Success.
Corporate Traveller | Team Member | Holly Cairns

Holly Cairns

Product Owner - SME Corporate Technology
Started at Corporate Traveller: 2019

Holly has worked across a variety of operational senior leadership roles before taking on the Product Owner role to ensure innovation is at the forefront of technology for Corporate Traveller clients.
Corporate Traveller | Team Member | Kim Dermott

Kim Dermott

Regional Operations Manager
Started at Corporate Traveller: 2021

Kim’s long history with FCTG began in 2007 in the retail travel sector before moving into the business travel side. Kim was the Regional Operations Manager for FCBT UK until moving to Corporate Traveller.
Corporate Traveller | Team Member | Lindsay Bennett

Lindsay Bennett

Regional Operations Manager
Started at Corporate Traveller: 2011

Lindsay’s journey started in 2005 with FCM before moving over to Corporate Traveller in 2011. She moved through the ranks from Team Leader to Senior Manager before taking on Regional Operations Manager in 2022.
Corporate Traveller | Team Member | Andy Berwick

Andy Berwick

Regional Operations Manager
Started at Corporate Traveller: 2010

Andy began his career with FCTG as a Travel Manager on the retail side. In 2011, he took on the Account Manager role which lead to steady growth through the ranks before landing as Regional Operations Manager in 2023.
James

James McIvella

Global Head of Onboarding & Director of Customer Experience
Since joining Corporate Traveller, James has held leadership roles across sales, customer success, and implementation. He currently sits on our Global CT Management Team and leads our Customer Experience and Onboarding strategies globally, working closely with teams across all markets to drive consistent, high-quality customer experiences. In the UK, he plays a key role in ensuring new clients feel supported from day one and have a great start to their journey with Corporate Traveller.

Want to learn more about Corporate Traveller and take your business travel to new heights?

Corporate Traveler | Meet the Team | History

 

We’re one of the largest travel retailers and corporate travel managers in the world. Learn more about Flight Centre Travel Group’s (FCTG) 40-year history, our values, and what stands us apart.

 

More info about FCTG

And we’re stronger than ever with our customers
 

Interested in a career you’ll love? Join a supportive, fun, and diverse team that encourages your love for travel!


Check out our openings