Why You Need Free Business Travel Management

Account Management

Why you need account management (Psst, it’s free!)

In this post-pandemic world, your travel program needs to work harder than ever to stay on budget and keep your travellers safe. We provide account management to make that happen. Best part? It’s completely free.

Do I need a Client Relationship Manager?

Is your travel program - and budget - working as hard as it could? A Client Relationship Manager could make all the difference. Their insight and expert advice can take even the best-managed travel programs to the next level.


Your travellers need to know what’s what.

Your client relationship manager makes your travel program better. By reviewing your travel trends they’ll identify ways to drive savings and improve the traveller experience. They’ll even hook you up with the tech you need to experience streamlined, effortless travel. 

In general, account management services include:

  • Reporting and reviews
  • Implementing your account
  • Supplier relationship management
  • Advice on travel policies and restarting your travel program


Have your cake and eat it too

Account reviews give you the intel you need to completely optimise your travel program. Here are some of the key topics to cover in your next account review.


Find those sweet savings

By analysing your travel spend, your account manager can discover hidden savings. They’ll analyse:

  • Missed savings: when cheaper bookings were available but not taken by the booker/traveller.
  • Forward booking: how far in advance you are booking, which can seriously impact the cost of your trip.
  • Policy adherence: how often people are breaking policy rules like cabin class and hotel night limit.

If there’s an opportunity to save money in your travel budget, they’ll find it. From there they’ll recommend policy changes to restrict costly bookings and suggest actions to prevent out-of-policy bookings. They’ll even leverage our global supplier relationships to boost savings across the board.


Safety first

Keeping your travellers safe is your number one priority - and ours too! Our account managers know how to boost duty of care by improving your current program. They’ll help you develop processes to inform travellers of what to do in specific situations, from natural disasters, to falling sick while abroad.

With Melon, your travellers will have 24/7 access to expert travel support and instant updates and alerts in the palm of their hands. You’ll even be able to track them throughout their entire journey.


Happy travellers, smooth journeys

COVID-19 has re-set the agenda on traveller wellbeing. Account managers can work with you to support your travellers’ mental and physical health. Factors like allowing your travellers enough time between arriving at a destination and heading into meetings or allowing upgrades on return flights can make a big difference to morale. Supplying your travellers with PPE and COVID-19 testing can provide reassurance and inspire confidence.

Your Client Relationship Managers will identify what makes your travellers happy and help you put new policies in place. That means giving your travellers the respite they need without going over budget.


Travel without the environmental impact

Ready to return to travel in an environmentally friendly way? You’ll need a robust carbon policy.

Manage your impact on the environment with:

  • Carbon reporting to provide full visibility on your travel emissions
  • Carbon analysis to look at how to reduce your impact
  • Carbon offsetting to offset the environmental impact of your travel

In August 2020, we reached out to some of our clients to find out if their Client Relationship Managers helped throughout COVID-19. Of the 300 clients, 96% agreed that Corporate Travellers reaction and support during COVID-19 showed the value of the partnership and 98% recommend Corporate Traveller based on their experience.

Our Client Relationship Managers are here to help you get back to business.

To take your travel program to the next level, chat with our experts.

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